PatientGenie teams with Rosebank Sports Medicine to automate referral scheduling

PatientGenie has partnered with Rosebank Sports Medicine & Therapy in Staten Island to turn workers' comp and auto accident referrals into booked first visits through AI voice and SMS workflows. The deployment adds four-language support and aims to reduce delays that can worsen recovery outcomes for injured patients.

Why it matters: - Workers' comp and auto accident patients often need fast follow-up, and delays between referral and first visit can worsen recovery. - WCRI data cited in the release found that physical therapy started more than 30 days after injury was linked to disability durations 58% longer and medical costs 24% higher than treatment begun within the first week. - The same WCRI analysis found those patients were more likely to be prescribed opioids or need surgery. - Automating referral outreach can help practices convert more referrals into scheduled appointments without depending on staff availability.

What happened: - PatientGenie announced a partnership with Rosebank Sports Medicine & Therapy, a Staten Island, New York practice focused on physical therapy, pain management and sports medicine. - The deployment uses PatientGenie's AI to manage scheduling for new patients referred through workers' compensation and automobile accident claims. - The system handles outbound calls, outbound SMS and incoming calls to convert referrals into confirmed first appointments. - The rollout supports English, Spanish, Russian and Georgian.

The details: - Rosebank serves patients across the New York metropolitan area, including athletes, workers' compensation patients and people recovering from automobile accidents and chronic conditions. - Dr. Serge Menkin, medical director at Rosebank Sports Medicine & Therapy, said workers' comp and auto accident patients are often in pain and need to be seen quickly. - Dr. Menkin said PatientGenie handles scheduling coordination so the clinical team can focus on care. - Dr. Menkin said the multilingual capability helps prevent patients from falling through the cracks because of language barriers. - Alex Zoller, co-founder and CEO of PatientGenie, said referral workflows in physical therapy and sports medicine can break down when staff must make calls, leave voicemails and follow up manually. - Zoller said PatientGenie's agents automate that workflow across inbound and outbound channels in the patient's language.

Between the lines: - The partnership targets a common access problem in healthcare: referrals that stall before the first visit. - Multilingual automation suggests PatientGenie is positioning its product for practices serving diverse patient populations and injury-related care pathways. - The emphasis on workers' comp and auto accident cases points to a use case where speed, coordination and persistence can affect both clinical outcomes and practice operations.

What's next: - PatientGenie and Rosebank will use the AI scheduling workflow to move more referred patients from outreach to booked appointments. - The release positions the deployment as a model for other practices that manage high-friction referral volume. - PatientGenie said the platform is designed to plug into existing workflows and support broader patient access and care-delivery tasks.